you asked. we answered.
What do I need to bring to be prepared for class?
Please arrive 10-15 minutes early to your first class to get registered and fill out our health waiver. Please bring a yoga mat, water and towel. Bottled water is also available for purchase.
Do I need to make a reservation?
Since many of our classes sell-out, we highly recommend making a reservation if you want to guarantee a spot in class. Otherwise, spots fill on a first-come, first served basis.
Will my class package I purchased expire?
Yes, Groove packages automatically expire one (1) year after the purchase date. It is our policy not to extend the expiration unless it's for an emergency medical situation accompanying doctor's notes or other documentation. If you're unsure of when you're package expires, you may check your Mindbody Online account, or we will gladly assist you at the studio.
How hot is the room going to be?
our classes will be moderately heated to around 80 degrees. during our signature class, Hot Groove Hour, we will be raising the temperature closer to 90 degrees.
Do you have showers or childcare available?
We offer separate men's and women's dressing areas, as well as a restroom for your convenience. Our current location does not offer showers or childcare at this time.
Which classes have music?
All classes at Groove are accompanied by adrenaline-pumping pop, rock and hip-hop music. Got a favorite song? Let us know and we'll incorporate it into one of our upcoming playlists!
How old do I have to be to practice at Groove?
Children under 18 must have a parent present to sign the health waiver on their first day. Bring your kiddos or your Grandma, all ages are welcome!
Do you have gift cards available? How do I purchase them?
We have gift cards available for purchase at the studio. We accept cash, check and credit cards for those purchases. At this time gift cards cannot be purchased online.
I forgot to bring my wallet to the studio, can i still attend class?
We require payment before class starts, so please ensure you have either an active membership or punch-card at the studio, or carry your wallet with you when attending classes. Unfortunately, unless you can find a friend to spot you, unpaid students will be turned away and not be able to attend class.
I didn't use all my class package, can I transfer them to a friend or family member?
When purchasing a punch-card or unlimited membership, it is only good for the person you are purchasing for. Class packages are not transferable to friends or family members unless there is an emergency medical situation. Please contact us for more details if needed.
I heard you have an intro for first-timer students. How does that work?
Our $25/3 intro special is offered to new students on their first day to the studio only. If you are interested in our special, you must purchase on your first day as it will not be available for purchase on future visits.
I signed-up for the groove unlimited membership and want to cancel?
We are happy to accommodate your cancellation any time after the 3 month auto-deduct contract expires. The unlimited membership will automatically continue after the 3 months unless you advise us to cancel it. Please send those requests to firstname.lastname@example.org.
What is your bring a friend for free promotion?
Groove customers (who have already purchased a package) may bring a new friend to their first class for free. And for your effort, you'll receive one free class added to your package the FIRST time you refer us a friend. Please limit to three new friends per class and friends must be Central Oregon residents to participate.
I scheduled my classes online and am wondering how to pay for them?
You may either purchase your class online with Visa, Mastercard, Discover or American Express, or you may pay for your classes upon arriving at the studio with the above credit cards, or by cash or check.
If I have an injury, can I still practice at groove?
We request that you consult with your doctor prior to practicing and to please inform our instructors so we may assist you with various poses and make adjustments to your practice when necessary.
If I'm pregnant, can I still practice at groove?
we request that you consult with your doctor prior to practicing and to please inform our instructors so we may assist you with various poses and make adjustments to your practice when necessary.